Author: Sharmaine Date Posted:20 June 2016
Returns Policy and Instructions
We understand that buying goods online, especially clothing can be risky and expectations are sometimes not met. We hope you are delighted with your purchase but if you are not, no problem.
Items may returned for a refund, exchange or store credit within thirty days of delivery.
Returns are subject to the item(s) being returned to us for processing and are usually processed on the same day they are received.
We are committed to 100% customer satisfaction. Please contact us if you are not happy with your purchase. We are happy to help. Phone: 0419951752
Terms and Conditions
If you have furry friends at home, please ensure your returned garment is COMPLETELY FREE OF PET HAIR
- The customer is responsible for all return shipping costs (excluding faulty items). PayPal will refund your return postage costs!
- Goods should be returned in their original manufacturer's packaging with all tags attached (where appropriate).
- Garments must be unwashed. Goods received in an unsaleable condition i.e. showing any signs of wear or alteration, covered in pet hair or with a distinct smell will be rejected and returned.
- The refund amount will be via the original payment method and for the cost of the goods only.
- Exchanges can only be held for fourteen days.
- Please complete the supplied request return form located on the back of your tax invoice so we can process your return as quickly as possible.
AfterPay will subtract the refund amount from your order total and reduce or cancel any future payments, if necessary. If your order has been paid in full, they will process a refund back to your card.
Our Returns Address
Aunty Charmings Rockabilly Clothing,
25 Brisbane Street,
Refund/Store Credit Instructions
- There is no need to contact us.
- Please complete the supplied ‘Return Request’ form located on the back of your tax invoice.
- Please pack your item(s) and Return Request form and post to our address noted above.
The easiest and fastest way to exchange your item is to place a new order and return the original item for a refund. If you are located outside of Australia, please re-purchase and send your original item back for a refund.
You will need to cover the return postage from us to you. Please either include a pre-paid Australia Post satchel or tick the box on the form asking us to charge you for the return postage.
- Please contact us to advise the new size or item you require and we will confirm availability, remove it from sale and put it aside for you
- Post your item(s) to our postage address noted below along with your completed return form located on the back of your tax invoice
Return Postage Options
The Australia Post Postage Calculator will provide you with the available postage methods and costs including regular Parcel Post, Express Post or pre-paid Parcel Post and Express Post satchels. Our postcode is 4285.
The following graphic details the current Australia Post satchel prices (subject to change):
Please contact us if you have received a faulty or damaged item and we will rectify the situation as soon as possible